Refund policy

RETURN & REFUND POLICY


All 6 O’Clock products are made to order. Because each item is produced specifically for your order, all sales are final. Claims involving ties that arrive damaged, defective, misprinted, incorrect, or materially different from what was ordered will be reviewed under the policy below.


We do not accept returns, exchanges, cancellations, or refunds for:


  • Change of mind or buyer’s remorse
  • Incorrect size, color, or product selected by the customer
  • Fit or personal preference
  • Normal variations in color, print placement, garment wash, texture, or appearance that are inherent to the manufacturing or printing process
  • Items that have been worn, washed, altered, stained, damaged after delivery, or otherwise used
  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages marked delivered by the carrier
  • Delays caused by the shipping carrier, weather, customs, or circumstances outside our control


DAMAGED, DEFECTIVE OR INCORRECT ORDERS


If an item arrives damaged, defective, misprinted, or materially different from what was ordered, email shop@6oclock.us within 14 days of delivery.


Your request must include:


  • Order number
  • Description of the issue
  • Clear photos showing the entire item and the specific defect or error


Claims submitted without sufficient evidence may be denied.


If the claim is approved, 6 O’Clock will determine the appropriate resolution, which may include a replacement, reprint, partial refund, or full refund. A refund is not automatically guaranteed simply because a claim is submitted.


Please do not return any product unless we specifically instruct you to do so.


SIZING


Customers are responsible for reviewing the size chart and selecting the correct size before ordering. Because products are made to order, we do not offer exchanges or refunds due to incorrect sizing selected by the customer.


ORDER CHANGES & CANCELLATIONS


Orders may enter production shortly after being placed. Once production has begun, the order cannot be changed or canceled.


SHIPPING ADDRESS


Customers are responsible for providing a complete and accurate shipping address. We are not responsible for replacement or refund costs resulting from an incorrect address provided during checkout.


ABUSE & FRAUD


6 O’Clock reserves the right to deny claims that reasonably appear fraudulent, abusive, duplicated, altered, unsupported by evidence, or inconsistent with carrier or fulfillment records.


Approved refunds are returned to the original payment method. Bank or card processing times are outside our control.


Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection law.


Contact: shop@6oclock.us