Shipping policy
SHIPPING POLICY
Last updated: August 14, 2026
All 6 O’Clock products are made to order. Production and shipping times may vary depending on the product, destination, and fulfillment facility.
PROCESSING
Orders may enter production shortly after purchase. Once production begins, orders generally cannot be changed or canceled.
Processing times are estimates only and may vary due to production volume, product availability, fulfillment location, or other factors outside our direct control.
SHIPPING
Shipping rates and available delivery methods are shown at checkout.
Delivery estimates are provided for convenience only and are not guaranteed delivery dates.
Orders containing multiple items may be produced by different fulfillment partners or facilities. As a result, items from the same order may arrive in separate packages and at different times.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
6 O’Clock is not responsible for delays, failed delivery, replacement costs, or additional shipping charges caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address error, contact shop@6oclock.us immediately. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.
TRACKING
Tracking information will be provided when available.
Tracking updates are controlled by the shipping carrier and may not update immediately after a package leaves the fulfillment facility.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, first:
- Check the delivery location and surrounding area
- Check with household members, neighbors, front desk, mailroom, or property management
- Contact the shipping carrier directly
A carrier’s delivery confirmation is considered evidence of delivery unless the carrier determines otherwise.
Contact shop@6oclock.us if additional assistance is needed after contacting the carrier.
LOST OR DELAYED PACKAGES
6 O’Clock is not responsible for carrier delays caused by weather, service disruptions, customs, transportation issues, government actions, or other circumstances outside our reasonable control.
If a package appears lost in transit, contact us at shop@6oclock.us and we will review the available tracking and fulfillment information.
Submission of a lost-package claim does not automatically guarantee a replacement or refund.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, defective, misprinted, or materially incorrect, follow the claim process described in our Return & Refund Policy.
Do not return an item unless 6 O’Clock specifically instructs you to do so.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the purchase price or shipping charge.
Customs processing may also cause delivery delays.
REFUSED OR UNCLAIMED PACKAGES
Customers are responsible for any costs associated with packages that are refused, unclaimed, or returned because of an incorrect address or failure to complete required delivery or customs procedures.
Refunds or replacements for these situations are not guaranteed.
CONTACT
6 O’Clock / Wild Moose Inc.
Email: shop@6oclock.us
Website: 6oclock.us